Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you request a free estimate, book a service, or contact us. This may include your name, phone number, email address, service address, and any details you share about the work you need completed.

We may also automatically collect limited technical information, such as your IP address, browser type, and the pages you visit on our website, through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to respond to inquiries, prepare estimates, schedule and perform services, send service reminders, and communicate with you about your property.

We may also use your information to improve our website and services, comply with legal obligations, and protect the safety and security of our clients and team.

3. How We Share Your Information

Machado Lawn and Yard Services does not sell, rent, or trade your personal information. We may share your information only with service providers who help us operate our business (such as payment or scheduling tools), or when required by law.

All third parties are bound by confidentiality obligations and are only given access to the information necessary to perform their function.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and analyze traffic. You can control or disable cookies through your browser settings, though some features of the site may not function properly without them.

5. Data Retention

We retain your personal information only for as long as necessary to provide services, respond to inquiries, and meet legal or accounting requirements. When no longer needed, we securely delete or anonymize the data.

6. Your Rights

You have the right to access, correct, or request deletion of your personal information. You may also opt out of receiving marketing communications at any time. To exercise these rights, contact us using the information below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Phone: (289) 812-3007
• Service Area: Hamilton, ON and surrounding communities
• Hours: Monday – Saturday, 7:00 AM – 6:00 PM (Sunday closed)